This Privacy Policy explains how WinBet12 (winbet12.click) handles the personal information of its users. By creating an account or using the platform, you confirm that you have read and agreed to this policy. It has been written in plain language for the convenience of users in Bangladesh.
1. Introduction & Scope
WinBet12 believes your personal data belongs to you. We use it solely to provide you with a better service. This Privacy Policy applies to:
- For users of the WinBet12 website (winbet12.click).
- For WinBet12 Android and iOS app users.
- For both registered members and guest visitors on WinBet12.
Good to Know: For any questions regarding this policy, please email WinBet12's Data Privacy Team at: support@winbet12.click
2. What Information Do We Collect?
WinBet12 collects two types of data â what you provide directly, and what is automatically recorded while you use the platform.
What You Provide Directly
- At the Time of Registration: Full name, date of birth, email address, and mobile number.
- For KYC verification: Photo of your national ID card or passport, plus proof of address.
- For payments: Mobile banking number (bKash/Nagad/Rocket), bank account details (if applicable).
- When you contact support: Chat messages and email content.
What Is Recorded Automatically
- IP address and device information (phone model, operating system).
- Browser information and cookie data.
- Which pages you visited on the platform, how long you spent on them, and which games you played.
- Login time, logout time, and session-related data.
| Type of Data | Reason for Collection | Mandatory? |
|---|---|---|
| Name & Date of Birth | Age Verification & Identity Confirmation | Yes |
| Mobile Number | OTP Verification & Payment Processing | Yes |
| NID / Passport | KYC Verification for Large Withdrawals | ā§ģ50,000+ Withdrawals |
| IP Address | Security & Fraud Prevention | Automatic |
| Gaming History | Bonus Eligibility & Responsible Gaming Monitoring | Automatic |
3. How Is Your Data Used?
WinBet12 uses your data solely for the purposes listed below â never for anything else.
- Account Management: For login, identity verification, and session management.
- Payment Processing: To process deposits and send withdrawals.
- Security Verification: To prevent account hacking, fraud, and money laundering.
- Customer Support: To understand the history and context needed to resolve your issues effectively.
- Service Improvement: To analyse which features are used most and improve the platform accordingly.
- Legal Obligations: To respond to lawful requests from licensing authorities or law enforcement agencies.
- Marketing (Optional): To send you relevant offers and promotions, with your consent.
Important: Marketing communications are entirely optional. If you'd rather not receive promotional emails or SMS from WinBet12, you can opt out at any time from your account settings.
4. Who Is Your Data Shared With?
WinBet12 never sells your data. However, in certain situations it may need to be shared with trusted third parties.
- Payment Processor: bKash, Nagad, Rocket â only the information necessary to verify transactions.
- Game Provider: Pragmatic Play, PG Soft, Evolution Gaming â user session IDs for game delivery purposes only.
- Identity Verification Services: Verified third-party agencies involved in the KYC process.
- Law Enforcement Agencies: Data applicable to court orders or lawful investigations.
- Licensing Authority: For audit and compliance verification purposes.
In each of the above cases, only the specific data required for that purpose is shared. No third party ever receives your full profile.
5. How Is Your Data Kept Secure?
WinBet12 follows the highest industry standards to protect your data. This isn't just a claim â there are real technical measures backing it up.
- Transmission Encryption: All data exchanged between your browser and WinBet12 servers is encrypted with 256-bit TLS/SSL.
- Database Encryption: Stored data, particularly passwords and financial information, is kept in encrypted format.
- Two-Factor Authentication (2FA): If a suspicious login is detected, OTP verification will be required.
- Firewall & DDoS Protection: Advanced security measures at the server level.
- Regular Security Audits: Vulnerability testing conducted by third parties.
- Staff Training: WinBet12 staff are trained on data privacy practices.
You Have a Role to Play Too: Your account security largely depends on you. Use a strong password, log out when using someone else's device, and never share your password with anyone.
6. Cookie Policy
WinBet12 uses cookies to keep the website and app running smoothly. Cookies are small text files stored in your browser.
Types of Cookies Used by WinBet12
- Essential Cookies: Login sessions and language preferences are essential â the platform cannot function without them.
- Performance Cookies: To identify slow-loading pages and improve overall site performance.
- Functional Cookies: To remember your preferred game categories or display settings.
- Analytics Cookies: To understand which features users engage with â all data is fully anonymized.
You can block non-essential cookies directly from your browser settings. Keep in mind, though, that disabling certain cookies may affect the functionality of some features on the platform.
7. How Long Is Your Data Retained?
WinBet12 does not retain your data indefinitely. Each type of information is kept for a defined period and then permanently deleted.
- Account Information: Retained for as long as your account is active. After closure, it may be kept for up to 5 years as required by law.
- Transaction Records: Up to 7 years, in accordance with financial regulatory requirements.
- KYC Documents: Up to 5 years following verification.
- Support Chat: Up to 1 year after the issue has been resolved.
- Cookie Data: Session cookies â deleted when the browser is closed. Persistent cookies â typically last 30â365 days.
8. Your Data Rights
As a WinBet12 user, you have important rights regarding your personal data. Knowing these rights helps you use the platform with full confidence and awareness.
Right to Access
You can contact support at any time to request a copy of the data WinBet12 holds about you.
Right to Rectification
Contact support to update any incorrect or outdated information on your account.
Right to Erasure
If you close your account, you may request deletion of any data that is no longer required to be retained under legal obligations.
Right to Object to Processing
You may opt out of marketing communications or request that certain uses of your data be restricted.
Data Portability
You may request a copy of your own data in a structured, portable format.
Right to Lodge a Complaint
If you believe your data has been misused, you can file a complaint with our support team.
How to Exercise Your Rights: To exercise any of the rights listed above, support@winbet12.clickâ email us or reach out via live chat. WinBet12 typically responds within 30 business days.
9. Protection of Children and Minors
WinBet12 is strictly for users aged 18 and above. We do not knowingly collect any information from anyone under the age of 18.
If you suspect that a minor's data has been collected by mistake, please notify WinBet12 support immediately. That data and the associated account will be deleted at once.
If a parent or guardian believes their child is using WinBet12, please contact our support team immediately. We will take prompt action.
10. Changes to the Privacy Policy
WinBet12 may update this Privacy Policy as needed. When changes are made:
- The "Last Updated" date at the top of the page will be revised accordingly.
- For major changes, you will be notified by email or in-app notification.
- Continued use of the platform after any changes will be considered acceptance of the updated policy.
Check back on this page regularly to stay up to date with the latest policy.
Contact: For any questions or concerns about our Privacy Policy, you can reach WinBet12 via live chat or email (support@winbet12.click) to let us know. We'll walk you through everything in simple, clear language.